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Quality Hotel Phones

Industry-leading manufacturing practices backed up with industry-leading Support.Cotell’s hospitality phones are manufactured to the highest quality standards with processes and practices officially certified to ISO9001 standards, and full compliance with international standards on electrical device safety.Should your hotel phone develop a fault due to manufacturing error or component failure, the hotel phone is fully covered by our comprehensive warranty and support service. A Cotell hotel phone purchase is a safe purchase. 

Manufacturing Processes and Product Certification

Cotell products are made exclusively at Cotell’s factory in Schenzen “Technology Corridor” in South China, where it employs over 300 people.  Cotell’s manufacturing processes are fully certified by third-party auditors to conform to international quality control and environmental standards

IS0 9001: Quality Management Systems

Beyond the point of manufacture Cotell products are fully compliant and certified with international standards including:CE – European Certification for Health and SafetyThe CE Mark is a mandatory conformity symbol required for products sold in the European Economic Area. The CE mark indicates conformity to the legal requirements of the European Union (EU) Directive with respect to safety, health, environment, and consumer protection

R0HS Compliance

The RoHS Directive 2002/95/EC also known as the “Restriction of Hazardous Substances Directive” restricts of the use of certain hazardous substances in electrical and electronic equipment. This directive restricts the use of six hazardous materials (lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyl (PBB) and polybrominated diphenyl ether (PBDE) flame retardants) in the manufacture of various types of electronic and electrical equipment which is destined for placement on the EU market.Cotell International Limited hereby declare that all of our products comply in full with the RoHS directive

WEE Compliance

The Waste Electrical and Electronic Equipment (WEEE) directive 2002/95/EC is designed to reduce electrical and electronic equipment waste, increase recovery by recycling, and improve the environmental process of manufacturers.As EU Distributor (the “Producer”) of Electrical Hospitality products, our Master Distributor Hotel Technology International Limited is registered as a Producer of WEEE. 

FCC Compliance

All commercial electronic devices (unintentional radio- frequency radiators) sold in the United States are regulated by the Federal Communications Commission (FCC).

CCC Compliance

The CCC Mark (China Compulsory Certification mark) is required for a wide range of products sold in the Peoples Republic of China. The product list includes 19 product groups and a total of 132 product categories.

Warranty, Support and Hardware Replacement

Cotell hotel phones are covered by our comprehensive warranty framework. Should your hotel phone develop a fault during the warranty period or fail to perform to our specifications, we will repair or replace the unit at no charge subject to our terms and conditions.

5 Year Warranty All Premium-line Analogue hotel phones, including all SmartStation models

2 Year Warranty All SIP, Legacy Economy-line Analogue hotel phones,IP network and powered electronic hotel phones.

Your product purchase needs to be registered with Cotell. This will be taken care of automatically when you purchase product through a Cotell-approved reseller or systems integrator. For all Warranty registrations and questions regarding our Warranty, please contact us at

User Guides

Cotell product user guides/instruction manuals are available in an electronic format only, and can be downloaded from this site. Alternatively please email us with the model number of your phone and we will be pleased to send you the relevant user guide.

Customer Services

You are welcome to contact our customer services with your support enquiry. In order to help us expedite your support query, please be prepared to provide us information on where and when you purchased Cotell product(s), and the model numbers, part codes and quantities, as well as their current installed location. We look forward to serving you! Our preferred method of communication is email, so that we can track support requests, ensure they are answered properly and all necessary details are captured. For urgent support needs please telephone and follow-up with an email.

Customer Services Contacts:

Tel: +44(0)203 405 1205
Fax: +44(0)203 411 6610

Support Request

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