Call (USA) +1(646) 827 0400


Call (UK) +44(0)203 405 1200

Cotell Hotel Phones Support

Warranty, Support and Hardware Replacement

Cotell hotel phones are covered by our comprehensive warranty framework. Should your hotel phone develop a fault during the warranty period or fail to perform to our specifications, we will repair or replace the unit at no charge subject to our terms and conditions.

5 Year Warranty All Premium-line Analogue hotel telephones, including all SmartStation models

2 Year Warranty All SIP, Legacy Economy-line Analogue hotel telephones ,IP network and powered electronic telephones.

Your hotel phone purchase needs to be registered with Cotell. This will be taken care of automatically when you purchase product through a Cotell-approved reseller or systems integrator. For all Warranty registrations and questions regarding our Warranty, please contact us at

User Guides

Cotell product user guides/instruction manuals are available in an electronic format only, and can be downloaded from this site. Alternatively please email us with the model number of your phone and we will be pleased to send you the relevant user guide.

Customer Services

You are welcome to contact our customer services with your support enquiry. In order to help us expedite your support query, please be prepared to provide us information on where and when you purchased Cotell product(s), and the model numbers, part codes and quantities, as well as their current installed location. We look forward to serving you! Our preferred method of communication is email, so that we can track support requests, ensure they are answered properly and all necessary details are captured. For urgent support needs please telephone and follow-up with an email.

Customer Services Contacts:

Tel: +44(0)203 405 1205
Fax: +44(0)203 411 6610

Support Request

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